Shipping policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with [Store Name]. We work with trusted suppliers and fulfillment partners to deliver your orders directly to you.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

During busy periods, holidays, or promotional events, processing may take slightly longer. You will receive a confirmation email after placing your order and a shipping confirmation with tracking information once your order has shipped.

Shipping Times

Estimated delivery times are:

United States: 7–15 business days
Canada: 10–20 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 10–20 business days
Other international destinations: 10–25 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your location, customs processing, carrier delays, weather, and other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number.

Please allow 2–5 business days for tracking information to become available after your order has been shipped.

If your tracking information has not updated for several days, please allow additional time for the carrier to scan and update the package.

International Orders & Customs

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authorities.

Any customs duties, taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delays beyond our estimated delivery times.

Incorrect Shipping Address

Please make sure your shipping information is accurate before completing your purchase.

If you contact us before your order has shipped, we will do our best to update an incorrect address. However, we cannot guarantee that changes can be made after an order has been placed.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, [Store Name] is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us at [Support Email] as soon as possible and provide your order number and photographs of the damaged package and/or product.

If your package appears to be lost in transit, please contact us so we can help investigate the shipment with the carrier.

Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, customs delays, strikes, holidays, or other unforeseen events.

If you have questions about your order or our shipping policy, please contact us:

Email: nayslay.biz@gmail.com

We will be happy to assist you with your order.