Returns & Refunds

Last updated: October 10, 2026

We want you to love your order. If something isn't right, here's how returns work.

30-day returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

Beauty and personal-care items

For hygiene and safety reasons, skincare, cosmetics and other personal-care products can only be returned if they are unopened and sealed. Opened or used personal-care items cannot be returned unless they arrived damaged, defective or incorrect.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or issue a full refund at no cost to you.

How to start a return

Email us at Info.hassxpress@gmail.com with your order number and the item you'd like to return. We'll reply with instructions and the return address. Items sent back without first contacting us cannot be accepted.

Non-returnable items

Gift cards and opened personal-care items (see above) cannot be returned.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

EU customers

If your order ships to the European Union, you may cancel or return it within 14 days for any reason, subject to the condition requirements above.

Contact us

Hass Xpress
21 Highland Ave, East Haven, CT 06513, United States
Email: Info.hassxpress@gmail.com
Phone: +1 471-731-9412